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Program Manager

Customer Service Accounts Manager
Manage the customer relationship and daily interactions. Implement, lead, or support customer action calls, customer visits, complaint resolution, etc.
Develop an internal support plan to meet all customer performance expectations and requirements. Manage all performance measurements to optimize the customer's perceptions. Includes customer scorecard review, resolving variances, and distribution of customer metrics throughout the organization.
Conduct necessary analysis to understand market and customer trends. Provide input for presentations to create support, understanding, and awareness to the overall FED Division organization.
Maintain knowledge to navigate and manage customer websites and web based portals to assure the most efficient processes are deployed to maximize customer satisfaction.
Negotiate and manage changes in customer demand to ensure accurate flow down in support of on time delivery and sales, inventory, and operations planning (SIOP) initiatives.
? 3-5 years' work experience in Customer Service, Sales, or related field
? Understands the culture of the company as it relates to Continuous Improvement, Problem Solving, and the BOS Process
? Excellent interpersonal skills
? Judgment, logic, resourcefulness and creativity.
? Sound teaming skills
? Basic market analysis tools and techniques
Computer literate with competency in Microsoft Office programs and web maintenance systems


 

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